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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to push the Help button, which is visible on each and every page. A pop-up menu will open. It includes thorough information about all the actions that you can perform on the page in question. Each context menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast range of instructional video clips illustrating how to use our hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the answer you need, have a glimpse at our extensive Frequently Asked Questions database, which comprises questions asked by real people and offers practical solutions. We regulary "revamp" our FAQ database with new Q&A's in an attempt to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can get in touch with our excellent team of support engineers available 24-7 and ready to assist you with any problem. Each trouble ticket you send will be replied to within sixty minutes (the average trouble ticket response time being only 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 218775

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com